FREQUENTLY ASKED QUESTIONS
Here you'll find answers to some of our most asked questions. If you don't find the answers you're looking for, simply contact us and we'll make sure to answer them. Thank you for allowing us to be part of your skin journey!
Product Orders & Payments
How long will it take for my product order to come in?
Product orders are placed every Saturday and take about a week to come in. If you place your order on a weekday, your order will be placed that Saturday, and you should receive it within 7-10 days.
Which products do you currently carry?
We currently carry the following product lines: Rhonda Allison, Dr. Jeff, Babe Lash, Bio-Therapeutic Technologies, MedPeel, and Brow Down Studios.
What forms of payment do you accept?
We are currently accepting all major credit cards for orders placed online. For in-person purchases, we accept all major credit cards as well as Zelle, *Venmo (send to @SkinbyKarina), and Cash.*Please note that you will incur a $4 transaction fee if you pay using Venmo.
Want to read our Store Policies? Click here.
Location & Staff
Where is your office located?
You can find us in Salinas, CA at 909 Blanco Circle, inside Suite A.
How many staff members are available for booking?
We currently have one full-time esthetician and one part-time esthetician.
What is your cancellation policy?
If you need to cancel or reschedule your appointment, we require you give no less than a 48hrs notice. If you are past the 48hr window you will be charged 50% of your scheduled service. You will not be able to book a future appointment until paid.
What if I miss my appointment without letting anyone know?
If you do not call and/or do not show at the time of your scheduled appointment, you will be charged 100% of your scheduled service total and will not be able to book a future appointment until paid.
What if I'm running late for my appointment?
There is a late grace period of 7 minutes. If you're past the 7min window, I may not be able to see you and you will be charged a $50 late fee. You will not be able to book a future appointment until paid. If you are running late, please communicate with us ASAP. We might be able to work something out.
How do I book an appointment?
For Karina's existing clients, please schedule your appointments directly in the Square app. Karina takes new clients as her schedule allows but still has a waitlist to which you can add yourself here. If you are a new client and would like to book an appointment with Edith, please schedule your appointments directly in the Square app.
I'm a new client and I'm not sure which services to book. Help.
We recommend that all first-time clients book a New Client Skin Analysis appointment. During this appointment, we'll discuss in-depth your skin concerns, skin triggers, goals, and we'll select a treatment that is right for you.
What should I do to prepare my skin before my appointment?
We ask that all of our clients come to their appointment with a clean, makeup-free face. This is best to get the most out of your skin treatment. It is also okay to shower before your appointment.
How much time should I set aside for my appointment?
You can expect to spend about 60-75 minutes for any typical service.
Can I work out after my scheduled services have been completed?
No. We do not recommend that you participate in exercise immediately after your skin treatment. It is better to wait until the following day. You can choose to work out and shower prior to your appointment.
I'm a new potential client. How long should I expect to be on the waitlist?
First off, thank you for your interest! We are experiencing high volumes of interest and at the moment it will take about 6 months for us to get through the waitlist.
I'm pregnant. Can I still receive services?
There are treatments that we do not recommend if you are pregnant. Please contact the reception desk directly about specific services you wish to receive while pregnant.